{"record":{"tags":["Customer communication","Elixir / Phoenix 1.8 / Bandit","PostgreSQL / Ecto","React 19 / TypeScript / Vite","Docker","Elixir","Phoenix","React","TypeScript","customer support"],"capabilities":["A customizable website widget with React and HTML integration via the separate upstream widget package.","Assign, prioritize and close conversations, and invite teammates.","Support email workflows and Twilio-backed SMS conversations when configured.","Reply to customer conversations from Slack or Mattermost.","The fork documents current Erlang, Elixir, Node and PostgreSQL targets; source manifests use Phoenix 1.8 and React 19.","Run from source or build this fork’s Docker image; database migrations run during container startup."],"sections":[{"heading":"Related reviewed implementation history","body":"Public fork README expressly describes ongoing maintenance and the source corroborates the client/API extension context; retain Papercups upstream authorship."}],"sources":[{"label":"WS Agency public project profile","url":"https://ws.agency/open-source/projects/papercups75","basis":"published-site"},{"label":"Readme","url":"https://github.com/klukacin/papercups75/blob/master/README.md","basis":"public-repository"},{"label":"Notice","url":"https://github.com/klukacin/papercups75/blob/master/NOTICE.md","basis":"public-repository"},{"label":"Upstream","url":"https://github.com/papercups-io/papercups","basis":"public-repository"},{"label":"Upstream documentation","url":"https://docs.papercups.io","basis":"published-site"},{"label":"License","url":"https://github.com/klukacin/papercups75/blob/master/LICENSE","basis":"public-repository"},{"label":"Public source at reviewed revision","url":"https://github.com/klukacin/papercups75/blob/7722b5bbb5f09fb4ae30330fb32deb84c130b85e/README.md","basis":"public-repository"}],"status":"Independent community-maintained fork; upstream Papercups describes itself as in maintenance mode.","limitations":["The embedded chat widget, chat builder and session-replay package remain separate upstream projects; the README describes them as unmaintained upstream.","Papercups75 is a self-hosted fork; the linked upstream demo belongs to the original Papercups project.","Self-hosting requires operating a PostgreSQL database and configuring the chosen integrations.","A maintained contribution, not authorship of original Papercups.","No hosted-service uptime or current release claim."],"needsReview":["Check repository changes since the original website profile review","Current support and commercial terms","Independent production acceptance and measured outcomes","Confirm current release availability and independent acceptance","Confirm WS contribution, publishable period and commercial scope"],"reviewedAt":"2026-10-12","verification":"documentation-reviewed","id":"open-source:papercups75","kind":"open-source","name":"papercups75","summary":"An independently maintained fork of Papercups for self-hosted live customer support, with an updated application and runtime stack.","url":"https://ws.agency/open-source/projects/papercups75"}}